Mojikaki
Support
Thank you for using Mojikaki. For any question or comment, please write to us by email.
It helps to tell us your device (iPhone or iPad), its iOS version, and the version of Mojikaki (in 「設定」, under 「このアプリについて」).
The app is in Japanese. Below, the names of its buttons are given in Japanese as they appear in the app.
Frequently asked questions
How do I restore the purchase?
Tap the lock button at the bottom right of the home screen, pass the check for parents, and in 「設定」 (Settings), under 「購入」, tap 「購入を復元」 (Restore Purchase). You need to be signed in to the App Store with the Apple Account that made the purchase.
What is the check for parents?
Before settings, the purchase or adding a word, the app asks for Face ID or Touch ID. If that does not work, or on a device without Face ID or Touch ID, it asks a multiplication question instead. If your child’s face or finger is enrolled on the device, turn off 「Face IDで確認する」 in 「設定」 to use the multiplication question only.
The tracing is too strict or too easy
How forgiving the tracing is depends on your child’s age. In 「設定」, under 「この端末のお子さま」, choose your child and change their age (3さい, 4さい, 5さい or 6さい+).
How do I turn the sound off?
Turn off 「音声・効果音」 in 「設定」.
Can brothers and sisters share a device?
Up to six children can be added on one device, each with their own drawings and medals. The purchase covers every child on the device.
How do I start the medals over?
In 「設定」, under 「この端末のお子さま」, choose your child and tap 「進み具合をリセット」 (Reset Progress). Their medals and the record of the days they wrote are deleted; their drawings and words stay.
What happens when I change devices?
Drawings and medals are kept only on the device. When you set up the new device from a backup of the old one (such as iCloud Backup), they come with it. On the new device, tap 「購入を復元」 to get the purchase back.